Terms & Conditions

Royal Passage Safaris welcomes you to its terms and conditions. The agreed-upon safari services with the client will be delivered, except in the case of unforeseen circumstances like road closures, adverse weather conditions, issues, or security considerations. In such situations, the company reserves the right to modify the itinerary at its discretion, keeping clients informed and making alternative arrangements as circumstances allow. Royal Passage Safaris will make every reasonable effort to maintain the quality and character of the original itinerary.

Clients should acknowledge that conditions in African countries differ from those in developed countries. Unanticipated and sudden changes in government-regulated fees and taxes, such as national park fees and taxes, may occur in African countries. Royal Passage Safaris retains the right to pass on these local taxes/fees to its customers.

Payment terms:

Upon confirming booking, you will receive an invoice containing all the necessary details. To secure our clients’ reservation, a 30% deposit of the total itinerary cost and 100% upfront payment for domestic airline tickets are required. The remaining balance is to be settled 30 days before the scheduled commencement date of the itinerary. Bookings made within 30 days before departure are subject to full prepayment at the time of confirming the reservation.

Methods of Payment:

Payments can be made by bank wire/transfer.

Cancellation policy.

In the event that you cancel your booking, in full or partially, for any reason whatsoever Royal Passage Safaris will levy cancellation charges as defined in the section below.

• 45+ days before departure: Deposit non-refundable.  
• 30-45 days before departure: 50% of the itinerary cost.  
• 0-30 days before departure: 100% of the itinerary cost. 

After your booking has been confirmed, should you wish to make any changes to your itinerary  or wish an earlier departure date, we will make every effort to accommodate your requests  based on availability. However, the extra costs involved in making changes are $50.

Website pricing:  

All prices published on Royal Passage Safaris.com are per person, based on two people (unless  otherwise stated) and quoted in US dollars (US$). Cost of obtaining passports or visas, border  taxes (if applicable), tips for guide, driver and hotel staff, insurances, additional excursions or  personal expenses are not included in the itinerary cost. Discount rates for children or peak rates during high/festive season are included. All prices on the website should be used as a  guideline only. Royal Passage Safari cannot be held responsible for any changes or pricing  errors.  

Royal Passage Safaris will specify all costs in their invoices. The quotations are valid for 2 weeks.  Travel documents:  

You receive all travel documents (vouchers, e-tickets, luggage labels and flyers) two weeks  before departure.  

Insurance:  

It is a condition of booking, that the sole responsibility lies with the guest to ensure that they  carry the correct comprehensive travel and medical insurance to cover themselves, as well as  any dependents/travelling companions for the duration of their trip to African countries. This  insurance should include: medical expenses and repatriation expenses. Optional insurances are:  

cancellation or curtailment of the safari, emergency evacuation expenses (flying doctors),  damage/theft/loss of personal baggage, money and goods.  

Passports and visas:  

It is upon the guest to ensure that passports and visas are valid for the countries visited. You can  also get your visa in advance at the embassy in your home country. Check the visa rules per  destination country before you go. Passports should have at least six months of validity after the  final day of travel. Royal Passage Safaris cannot be held liable for any visas, etc. not held by the  guests, nor the cost of visas.  

1.Contract:  

Your contract is with Royal Passage Safaris (hereinafter called a (“Royal Passage Safaris”, “we” or  “us”). We draw your attention to the following terms and conditions, which cover all brochures  and correspondence and all bookings made with us. Any contract with Royal Passage Safaris is 

subject to these terms and conditions from which no person, other than a director of Royal  Passage Safari, has the authority to depart. Before making a booking with us you must ensure  that you have read and understood these booking conditions (raising any queries you may have  with us). By asking us to confirm your booking you are liable to be regarded as having had the  opportunity to do so and to have actually done so before the contract between us comes into  existence. 

Documentation  

Please carefully read your confirmation invoice, tickets and all other documentation we send  you as soon as you receive them. Contact us immediately if any information appears to be  incorrect as it may not be possible to make changes later. We regret we cannot accept any  liability if we are not notified of any inaccuracy in any documentation within 14 days of our  sending it out. You will be responsible for any costs and expenses involved in rectifying any  inaccuracies except where we made the mistake.  

Cancellation by you  

Cancellation of the holiday must be made in writing and is effective from the date we receive  the written notification. In all cases of cancellation, the deposit, and any amendment charges  will be forfeited. Please note that any costs of domestic flights are 100% non-refundable.  

Matters influencing a surcharge would include, but are not limited to, increases in  transportation costs e.g. fuel, scheduled air fares and any other airline surcharges, taxes or fees  payable for services such as landing taxes, or embarkation or disembarkation fees at ports or  airports, or increases in park fees, reserve fees or concession fees. The price of your itinerary  will be based on known costs at the date of issue of the itinerary. At any time before full  payment of your holiday has been made Royal Passage Safaris reserves the right to levy a  surcharge where costs have changed since the date of issue of the itinerary. Royal Passage  Safaris will absorb amounts up to 2% of the total holiday price and surcharge any amount  greater than 2%. Should the surcharge exceed 10% of the total holiday price you are entitled to  cancel the holiday and receive a full refund of all monies paid. We reserve the right to make  changes to and correct errors in advertised prices at any time before your holiday is confirmed.  We will advise you of any errors of which we are aware and of the then applicable price at the  time of booking.

Amendments by you  

If you wish to change your itinerary after a deposit has been made, we will do our utmost to  make the changes required, provided that notification is received in writing. The change fee is  $100 per person. We cannot make alterations to your itinerary within 12 weeks of departure 

and any such request will be treated as a cancellation of the original booking and will be subject  to the cancellation charges set out in paragraph.  

Cancellation by Royal Passage Safaris.  

We reserve the right in any circumstances to cancel your holiday for any reason at any time  before full payment has been received. Whilst we always endeavor to avoid changes and flight  cancellations, we must reserve the right to do so. In these circumstances we will return to you  all monies paid or offer an alternative holiday of a comparable standard. In this event we will  pay compensation of $75 per person. We may cancel your confirmed holiday if you fail to  comply with any requirement of these booking conditions entitling us to cancel. 

We cannot accept liability or pay compensation where the performance or prompt performance  of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a  result of force majeure. In these booking conditions force majeure means any event which we or  the supplier of services in question could not even with all due care foresee or avoid. Such  events are likely to include, but are not limited to, war, threat of war, civil strife, riot, civil  disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear  disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport,  cancellation or amendment to any scheduled flight, closure or congestion of airports or ports,  adverse weather conditions and all similar events outside our control. In circumstances  amounting to force majeure we will not refund any money to you although if we can recover  any monies from our suppliers we will refund these to you.

Amendments by Royal Passage Safaris  

It is unlikely that we will have to make any changes to your holiday although we reserve the  right to make changes at any time. Most of these changes are minor and we will advise you of  these in writing at the earliest possible date. When a major change is necessary such as the  alteration of your internal flights by more than 12 hours or a significant change in the standard  of accommodation, provided it does not arise from conditions amounting to force majeure or as  a result of an amendment to a scheduled airline timetable, you will have the choice of accepting  the new arrangements, taking another holiday with us or cancelling your holiday and receiving a  full refund of all monies paid. Compensation will not be payable and no liability beyond offering  the above mentioned choices can be accepted where we are forced to make a change or cancel  as a result of unusual or unforeseen circumstances beyond our control, the consequences of  which we could not have avoided even with all due care. No compensation will be payable and  the above mentioned options will not be available if we cancel as a result of your failure to  comply with any requirement of these booking conditions entitling us to cancel, or if the change  is a minor one. A minor change is a change which, taking into account the information you give 

us at the time of booking or which we can reasonably be expected to know as a tour operator,  we would not reasonably expect to have a significant affect on your confirmed holiday. No  compensation is payable for children aged 2 and under. Please note we cannot accept any  liability for any damage, loss, expense or other sums of any description, which:  

(a) on the basis of the information given to us by you concerning your booking prior to our  accepting it, we could not have foreseen you would suffer or incur if we breached our contract  with you, or (b) did not result from any breach of contract or any other fault by ourselves or our  employees, or where we are responsible for them our suppliers. Additionally we cannot accept  liability for any sums which relate to any business losses.  

Our responsibilities:  

Royal Passage Safaris accepts responsibility for ensuring your holiday is supplied as described  prior to your departure and services provided will reach a reasonable local standard, however  we draw your attention to paragraph 12. Please note we cannot accept responsibility for any  

services which do not form part of our contract. This includes for example any additional  services or facilities, which your hotel or other supplier agrees to provide for you where the  services or facilities are not advertised in our brochure and we have not agreed to arrange them.  

The information contained in our brochure and website is correct to the best of our knowledge  at the time.  

Our brochure descriptions and other information provided or made available in a resort, often  refers to “other activities and excursions”, which are available in the resort. These activities and  excursions are not run nor controlled in any way by Royal Passage Safari. They do not form any  part of your contract with Royal Passage Safari, even where we suggest or recommend  particular operators/centers/trips and assist you in booking such activities or excursions in any  way. Accordingly we regret Royal Passage Safari cannot accept any liability in relation to these  outside activities and excursions. Where we make or take any bookings for or from you in  respect of any activity or excursion available, we do solely as booking agents. This is the case  regardless of whether the activity is advertised or mentioned in our brochure, resort, on our  website or elsewhere. Your contract for any such activity or excursion will be with the supplier  or operator of that activity or excursion. Royal Passage Safari has no liability for any such activity  or excursion or for any acts or omissions of the supplier or operator or for of it/their employees  or agents or any other persons connected with the activity or excursion. If we are found liable in  any respect for any such activity or excursion for example in our capacity as booking agent, that  liability is limited to the cost of the particular activity or excursion concerned. We do not limit or  exclude our liability for death or personal injury arising from our negligence.  

We would remind customers that the infrastructure in developing countries may not be up to  the same standard as the UK or USA. Some resorts may experience the occasional power cut or 

water shortage. Please note that we will not be responsible for any injury, illness, death, loss  (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description  whatsoever which results from any of the following: a) The fault of the persons affected or any  members of their party, or b) The fault of a third party not connected with the provision of your  holiday, which we could not have predicted or avoided, or c) An event or circumstances which  we or the supplier of the services in question could not have predicted or avoided, even after  taking all reasonable care (see force majeure), or d) The fault of anyone who is not carrying out  work for us (generally or in particular) at the time.  

In addition we will not be responsible where you do not enjoy your holiday or suffer problems  because of a reason you did not tell us about when you booked your holiday, or where any  problems you suffered did not arise from any breach of our contract, or other fault of ourselves  or where we were responsible for them, our suppliers or agents or where any losses, expenses,  costs or other sum you have suffered relate to any business. We accept responsibility for the  negligent acts of our employees, agents and direct suppliers, which results in death, injury or  illness. Our liability shall be limited to 200% of the holiday price for any claim other than those  involving injury or death arising from our negligence. Our suppliers, such as accommodation or  transport suppliers, have their own booking conditions or conditions of carriage, and these  conditions are binding between you and the supplier. Some of these conditions may limit or  remove the relevant transport providers or other suppliers liability to you. You can get copies of  such conditions from any offices of the relevant suppliers. If you or any member of your party is  killed, injured or becomes ill as a result of transport by aircraft, ship, train or coach, the amount  of compensation we will pay is limited in line with the Warsaw Convention, the Athens  Convention, the Berne Convention, and the Geneva Convention. You should also note that these  conditions may limit or remove the carrier’s liability to you and the amount the carrier has to  pay you. You should also note the carrier will rely upon its conditions of carriage, which may  limit or remove the carrier’s liability to you and limit compensation under international  conventions.  

Royal Passage Safaris accepts liability as above only if a claim is notified to us in writing no later  than one month after your return.  

Carriers:  

Carriage by air and sea is subject to the terms and conditions of the carriers with whom you are  travelling and to international conventions. Royal Passage Safaris accepts no liability whatsoever  for cancellations, strikes, timetable changes, diversions, technical issues unrelated to Royal  Passage Safaris, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays  which result from any operational decision of the carrier concerned. Royal Passage Safaris  accepts no liability for death, injury or illness that derives from carriage by air or sea. 

Insurance:  

Royal Passage Safaris requires clients to purchase travel insurance. We reserve the right to  cancel your holiday at any time should such a policy not be taken out by you.  

The law  

The above booking terms and conditions together with all correspondence form part of your  contract with Royal Passage Safaris. This contract and any matters arising from it shall be  governed by and interpreted in accordance with Tanzania law and the courts of Tanzania shall  have exclusive jurisdiction to hear any and all proceedings between us either relating to our  contract or arising out of it.  

Waiver of Claim against Introducer  

If you have been referred to us by another part (for example a travel agent) you agree to hold  them blameless and waive any and all claims against such party. Any issues you may have must  be directed to us and dealt with under the terms of our contract.  

Problems  

If you have a problem during your holiday, please inform the relevant organiser (camp/hotel  manager/Safari provider) immediately and he will endeavour to put things right. If your problem  cannot be resolved locally you must send full details to Royal Passage Safaris in writing within 28  days.